TALO PRIVACY POLICY
Last updated: 29 July 2026
1. INTRODUCTION
TALO respects your privacy and is committed to processing personal information lawfully, reasonably and transparently in accordance with the Protection of Personal Information Act 4 of 2013, known as POPIA.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.
This policy applies when you visit, contact or place an order through a TALO website, including talo.shopstar.co.za and shoptalo.co.za.
2. RESPONSIBLE PARTY
TALO is the responsible party for personal information processed in connection with its online store and customer relationships.
Trading name: TALO
Owner: [USE THE SAME LEGAL NAME AS IN THE TERMS AND CONDITIONS]
Legal status: Sole proprietor
Physical and service address: [USE THE SAME ADDRESS AS IN THE TERMS AND CONDITIONS]
Telephone number: [USE THE SAME TELEPHONE NUMBER AS IN THE TERMS AND CONDITIONS]
Email address: [USE THE SAME CUSTOMER-SERVICE EMAIL AS IN THE TERMS AND CONDITIONS]
3. INFORMATION WE MAY COLLECT
Depending on how you use our website, we may collect:
• your name and surname;
• email address and telephone number;
• billing and delivery addresses;
• order details and delivery instructions;
• records of payments and refunds, excluding complete payment-card details;
• messages submitted through our Contact page;
• communications concerning orders, returns or customer support;
• your IP address, browser type, device information and basic website usage information; and
• information required to prevent fraud, protect the website or comply with legal obligations.
Please do not submit unnecessary health, identity-document, banking or other sensitive information through our Contact page.
4. HOW WE COLLECT INFORMATION
We may collect personal information:
• directly from you when you place an order, create an account or contact us;
• automatically through necessary website cookies and security technology;
• from Shopstar and our payment processor when an order or payment is completed;
• from courier or delivery providers concerning the delivery of an order; and
• from another person when they place an order for delivery to you.
5. WHY WE USE PERSONAL INFORMATION
We use personal information where reasonably necessary to:
• process and fulfil orders;
• confirm and administer payments or refunds;
• arrange and track delivery;
• provide customer service;
• respond to questions, complaints and return requests;
• maintain transaction, accounting and legal records;
• detect or prevent fraud, misuse and security threats;
• improve the operation of our store;
• enforce our Terms and Conditions; and
• comply with South African law.
We will not sell your personal information.
6. MARKETING
TALO will only send promotional emails, SMS messages or similar direct marketing where permitted by law.
Where consent is required, you may withdraw that consent at any time.
Order confirmations, delivery updates, security notices and responses to customer enquiries are service communications and are not promotional marketing.
TALO does not currently use behavioural remarketing services. If this changes, this Privacy Policy and any required consent notices will be updated before such processing begins.
7. PAYMENT INFORMATION
Online payments are processed by Shopstar Pay and its authorised payment-processing partners.
TALO does not directly receive or store your complete debit-card or credit-card details. Payment processors may process information required to authorise payments, prevent fraud and issue refunds in accordance with their own privacy and security requirements.
8. DELIVERY PROVIDERS
We may share the information required to deliver an order with courier and logistics providers, including Bob Go and the courier selected to complete the delivery.
This information may include your name, telephone number, email address, delivery address, parcel details and delivery instructions.
Delivery providers may use the information only as required to provide, manage and track the delivery or fulfil their legal obligations.
9. SHOPSTAR AND OTHER SERVICE PROVIDERS
Our online store is hosted and operated using Shopstar.
We may also use trusted service providers for:
• website hosting and administration;
• payment processing;
• courier and delivery services;
• email and order notifications;
• fraud prevention and website security; and
• technical support.
These providers may process personal information on our behalf or as independently responsible parties where necessary to provide their services.
We only share information reasonably necessary for the relevant service.
10. RECAPTCHA AND WEBSITE SECURITY
Our Contact page may use Google reCAPTCHA to distinguish genuine users from automated or abusive submissions.
reCAPTCHA may collect technical information about your browser, device and interaction with the website. Google processes that information according to its applicable privacy terms.
11. COOKIES
Cookies are small files stored on your device by a website.
Our website and its service providers may use cookies that are necessary to:
• operate the shopping cart and checkout;
• maintain website security;
• remember basic website preferences;
• process payments; and
• support essential website functionality.
Your browser may allow you to block or delete cookies. Blocking essential cookies may prevent the shopping cart, checkout or other parts of the website from working correctly.
TALO does not currently use cookies for its own behavioural advertising or remarketing. This policy will be updated if additional analytics or advertising tools are introduced.
12. RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by South African law.
Order, payment and accounting records may be retained for the periods required by applicable tax, accounting and consumer-protection laws.
Customer enquiries are retained for as long as reasonably necessary to respond, resolve disputes and maintain appropriate business records.
Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable and legally permitted.
13. INFORMATION SECURITY
TALO and its service providers use reasonable technical and organisational safeguards intended to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will take the steps required by POPIA, including notifying affected persons and the Information Regulator where applicable.
14. INFORMATION PROCESSED OUTSIDE SOUTH AFRICA
Some website, payment, security or technical service providers may process or store information outside South Africa.
Where this occurs, we will take reasonably practicable steps to ensure that the information receives appropriate protection in accordance with POPIA.
15. CHILDREN’S INFORMATION
TALO’s online store is not intended for children to place orders independently.
We do not knowingly collect personal information from children without the consent of a competent person or another lawful basis.
A parent or guardian who believes that a child has submitted personal information to TALO may contact us to request that it be reviewed or deleted.
16. YOUR RIGHTS
Subject to POPIA and any applicable legal limitations, you may:
• ask whether TALO holds personal information about you;
• request access to your personal information;
• request correction of inaccurate, incomplete or outdated information;
• request deletion of information that TALO is no longer authorised to retain;
• object to certain processing;
• withdraw consent where processing depends on consent; and
• complain about the processing of your personal information.
We may need to verify your identity before acting on a request.
17. INFORMATION REGULATOR
You may lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
Website: inforegulator.org.za
POPIA complaints: [POPIAComplaints@inforegulator.org.za](mailto:POPIAComplaints@inforegulator.org.za)
Telephone: 010 023 5200
Toll-free number: 0800 017 160
18. LINKS TO OTHER WEBSITES
Our website may contain links to websites operated by third parties.
TALO is not responsible for the privacy practices or content of those independent websites. You should review the privacy policy of any third-party website you visit.
19. CHANGES TO THIS POLICY
We may update this Privacy Policy when our business, website services or legal obligations change.
The updated policy will be published on this page with a revised “Last updated” date.
20. CONTACTING TALO
Questions about this Privacy Policy or requests concerning your personal information may be submitted through our Contact page or sent to:
[USE THE SAME CUSTOMER-SERVICE EMAIL AS IN THE TERMS AND CONDITIONS]
© 2026 TALO. All rights reserved.
TALO PRIVACY POLICY
Last updated: 29 July 2026
1. INTRODUCTION
TALO respects your privacy and is committed to processing personal information lawfully, reasonably and transparently in accordance with the Protection of Personal Information Act 4 of 2013, known as POPIA.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.
This policy applies when you visit, contact or place an order through a TALO website, including talo.shopstar.co.za and shoptalo.co.za.
2. RESPONSIBLE PARTY
TALO is the responsible party for personal information processed in connection with its online store and customer relationships.
Trading name: TALO
Owner: [USE THE SAME LEGAL NAME AS IN THE TERMS AND CONDITIONS]
Legal status: Sole proprietor
Physical and service address: [USE THE SAME ADDRESS AS IN THE TERMS AND CONDITIONS]
Telephone number: [USE THE SAME TELEPHONE NUMBER AS IN THE TERMS AND CONDITIONS]
Email address: [USE THE SAME CUSTOMER-SERVICE EMAIL AS IN THE TERMS AND CONDITIONS]
3. INFORMATION WE MAY COLLECT
Depending on how you use our website, we may collect:
• your name and surname;
• email address and telephone number;
• billing and delivery addresses;
• order details and delivery instructions;
• records of payments and refunds, excluding complete payment-card details;
• messages submitted through our Contact page;
• communications concerning orders, returns or customer support;
• your IP address, browser type, device information and basic website usage information; and
• information required to prevent fraud, protect the website or comply with legal obligations.
Please do not submit unnecessary health, identity-document, banking or other sensitive information through our Contact page.
4. HOW WE COLLECT INFORMATION
We may collect personal information:
• directly from you when you place an order, create an account or contact us;
• automatically through necessary website cookies and security technology;
• from Shopstar and our payment processor when an order or payment is completed;
• from courier or delivery providers concerning the delivery of an order; and
• from another person when they place an order for delivery to you.
5. WHY WE USE PERSONAL INFORMATION
We use personal information where reasonably necessary to:
• process and fulfil orders;
• confirm and administer payments or refunds;
• arrange and track delivery;
• provide customer service;
• respond to questions, complaints and return requests;
• maintain transaction, accounting and legal records;
• detect or prevent fraud, misuse and security threats;
• improve the operation of our store;
• enforce our Terms and Conditions; and
• comply with South African law.
We will not sell your personal information.
6. MARKETING
TALO will only send promotional emails, SMS messages or similar direct marketing where permitted by law.
Where consent is required, you may withdraw that consent at any time.
Order confirmations, delivery updates, security notices and responses to customer enquiries are service communications and are not promotional marketing.
TALO does not currently use behavioural remarketing services. If this changes, this Privacy Policy and any required consent notices will be updated before such processing begins.
7. PAYMENT INFORMATION
Online payments are processed by Shopstar Pay and its authorised payment-processing partners.
TALO does not directly receive or store your complete debit-card or credit-card details. Payment processors may process information required to authorise payments, prevent fraud and issue refunds in accordance with their own privacy and security requirements.
8. DELIVERY PROVIDERS
We may share the information required to deliver an order with courier and logistics providers, including Bob Go and the courier selected to complete the delivery.
This information may include your name, telephone number, email address, delivery address, parcel details and delivery instructions.
Delivery providers may use the information only as required to provide, manage and track the delivery or fulfil their legal obligations.
9. SHOPSTAR AND OTHER SERVICE PROVIDERS
Our online store is hosted and operated using Shopstar.
We may also use trusted service providers for:
• website hosting and administration;
• payment processing;
• courier and delivery services;
• email and order notifications;
• fraud prevention and website security; and
• technical support.
These providers may process personal information on our behalf or as independently responsible parties where necessary to provide their services.
We only share information reasonably necessary for the relevant service.
10. RECAPTCHA AND WEBSITE SECURITY
Our Contact page may use Google reCAPTCHA to distinguish genuine users from automated or abusive submissions.
reCAPTCHA may collect technical information about your browser, device and interaction with the website. Google processes that information according to its applicable privacy terms.
11. COOKIES
Cookies are small files stored on your device by a website.
Our website and its service providers may use cookies that are necessary to:
• operate the shopping cart and checkout;
• maintain website security;
• remember basic website preferences;
• process payments; and
• support essential website functionality.
Your browser may allow you to block or delete cookies. Blocking essential cookies may prevent the shopping cart, checkout or other parts of the website from working correctly.
TALO does not currently use cookies for its own behavioural advertising or remarketing. This policy will be updated if additional analytics or advertising tools are introduced.
12. RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by South African law.
Order, payment and accounting records may be retained for the periods required by applicable tax, accounting and consumer-protection laws.
Customer enquiries are retained for as long as reasonably necessary to respond, resolve disputes and maintain appropriate business records.
Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable and legally permitted.
13. INFORMATION SECURITY
TALO and its service providers use reasonable technical and organisational safeguards intended to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will take the steps required by POPIA, including notifying affected persons and the Information Regulator where applicable.
14. INFORMATION PROCESSED OUTSIDE SOUTH AFRICA
Some website, payment, security or technical service providers may process or store information outside South Africa.
Where this occurs, we will take reasonably practicable steps to ensure that the information receives appropriate protection in accordance with POPIA.
15. CHILDREN’S INFORMATION
TALO’s online store is not intended for children to place orders independently.
We do not knowingly collect personal information from children without the consent of a competent person or another lawful basis.
A parent or guardian who believes that a child has submitted personal information to TALO may contact us to request that it be reviewed or deleted.
16. YOUR RIGHTS
Subject to POPIA and any applicable legal limitations, you may:
• ask whether TALO holds personal information about you;
• request access to your personal information;
• request correction of inaccurate, incomplete or outdated information;
• request deletion of information that TALO is no longer authorised to retain;
• object to certain processing;
• withdraw consent where processing depends on consent; and
• complain about the processing of your personal information.
We may need to verify your identity before acting on a request.
17. INFORMATION REGULATOR
You may lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
Website: inforegulator.org.za
POPIA complaints: [POPIAComplaints@inforegulator.org.za](mailto:POPIAComplaints@inforegulator.org.za)
Telephone: 010 023 5200
Toll-free number: 0800 017 160
18. LINKS TO OTHER WEBSITES
Our website may contain links to websites operated by third parties.
TALO is not responsible for the privacy practices or content of those independent websites. You should review the privacy policy of any third-party website you visit.
19. CHANGES TO THIS POLICY
We may update this Privacy Policy when our business, website services or legal obligations change.
The updated policy will be published on this page with a revised “Last updated” date.
20. CONTACTING TALO
Questions about this Privacy Policy or requests concerning your personal information may be submitted through our Contact page or sent to:
[USE THE SAME CUSTOMER-SERVICE EMAIL AS IN THE TERMS AND CONDITIONS]
© 2026 TALO. All rights reserved.